Question 1

What do you charge for Shipping?

Accepted Answer

Shipping and packaging is free within the 49 contiguous states on works 36" x 36" and smaller. Small works on paper are shipped in a USPS flat rate envelope. Small canvases and boards are shipped in a USPS medium flat rate box.  Pieces up to 12" x 12" are shipped in a USPS large flat rate box. Pieces larger than 12" x 12" up to 36" x 36" are shipped in a commercial cardboard box wrapped in bubble wrap.  For works larger than 36 x 36 please contact us for pricing and details.

Question 2

Where do you ship?

Accepted Answer

At this time we are only shipping within the 49 contiguous United States.  However, contact us and we can check on cost to ship outside the United States.

Question 3

What is your return policy?

Accepted Answer

All art sales are final. We do not accept returns.
 
However, if your artwork arrives broken or damaged, please contact us within 7 days of receipt and we will work on a solution.

Question 4

What is your Privacy Policy?

Accepted Answer

What type of information do you collect?
 
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
 
How do you collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
 
Why do you collect such personal information?
 
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 
To comply with any applicable laws and regulations.
How do you store, use, share and disclose your site visitors' personal information?
 
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How do you communicate with your site visitors?
 
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
How do you use cookies and other tracking tools?

How can your site visitors withdraw their consent?
 
If you don’t want us to process your data anymore, please contact us at [your email] or send us mail to: paula@paulaprass.com
Privacy policy updates
 
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 
Questions and your contact information
 
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at paula@paulaprass.com

Question 5

I purchased a painting on your web site. What happens next?

Accepted Answer

1. You should receive a confirmation email from paula@paulaprass.com. Check your spam folder if it's not in your inbox.
 
2. Your painting will be carefully packed for shipping. This can take up to a week, depending on the size of the painting and if it will be shipped stretched or rolled.
 
3. We will let you know once your piece is shipped, along with the tracking number so that you can track it yourself on-line.
 
4. Delivery!  Please make sure that someone is home to sign for it. If this is impossible, then please contact the courier directly, to make alternate arrangements.

Question 6

Who do you use to ship paintings?

Accepted Answer

We use USPS, UPS, and FEDEX depending on the size of the piece and the destination.

Question 7

From where is my artwork being shipped?

Accepted Answer

All artwork ships from Nashville, TN

Question 8

How long will it take for my painting to be delivered?

Accepted Answer

For works on paper, prints and pieces that ship USPS flat rate we will try to ship them within 48 hrs of purchase. 
If however your painting requires packaging, please allow for 5 working days from the date of payment. It is then delivered to the courier company where the time that it takes for the delivery varies, depending on the area to which the package is travelling.

Question 9

How will I know when to expect my artwork?

Accepted Answer

When we make shipping arrangements with the courier, we arrange for you to receive emails informing you of your package's travel status. Upon delivery to the courier, we contact you to let you know that the process has started and to provide you with the tracking number. A signature is required upon receipt of your package, so please make sure someone is there upon delivery. If you are unable to have someone present at the time of delivery, please contact the courier to make alternate arrangements.

Question 10

What information do you need from me, to ship my artwork?"

Accepted Answer

The courier companies need a delivery address. This cannot be a post office box as a signature is required upon delivery. They also require a contact telephone number and an email address so that the courier company can contact you with delivery information.

Question 11

What form of payment is accepted?

Accepted Answer

We currently accept major credit cards and PayPal.  PayPal will allow you to pay using a credit card, even if you don’t have a PayPal account. Alternatively, you can contact us at paula@paulaprass.com to pay using one of the following alternate payment arrangements:
Wire transfer
Certified check
Money order.

Frequently asked questions